Operation assessment


Operations Assessment

In these times of drastically reduced reimbursement rates and higher costs, managing metrics & efficiencies in an agency’s operation is critical. Wasteful, redundant and time consuming processes increase agency costs dramatically.

  • Do you have low staff productivity?
  • Or maybe your agency has consistent trouble receiving 485s and F2F paperwork?
  • Are your hospice costs per patient day too high?
  • How about those consistent issues with accounts receivable, denials and bad debt?

An objective evaluation of your organization’s internal performance can deliver a critical perspective on the processes, skills, and risks that are presently in place, identifying areas needing improvement and assisting you in the development of a plan to correct flawed operations. Let us help you decrease costs, reduce backlogs and increase the quality and efficiency of your organization. Do you know what your critical metrics are?

State Survey Preparedness and Deficiency Resolution

Whether you are preparing for a Medicare survey, a state licensing survey or responding to deficiencies identified in a recent survey or complaint investigation, CompassWise consultants can help.  Specific activities we may suggest range from chart audits to review of policies and procedures to creation of a plan of action in response to deficiencies. CompassWise also has extensive experience in helping agencies prepare for Joint Commission and CHAP surveys.


“We engaged the services of Joan Hull following a merger with a long term care agency. She used her thorough in-depth knowledge of home care and her ability to engage staff to provide a thoughtful, thorough and practical analysis for us that we have been able to use, incorporating many of her suggestions into practice. Her operational analysis was one of the best and most useful things we have done.”

– Sandy Ruka, MS RN, Executive Director, Visiting Nurse Home Care and Hospice of Carroll County

“The CompassWise team became my go-to resource on Medicare home health certification issues and regulations. Susan and Joan were knowledgeable, responsive and always available to answer my questions and provided great advice and support. Peg was a wonderful trainer for our clinical management staff, and helped everyone get ready to move our agency to the next level of care delivery.”

– Carol Brody MSN, ED.,RN – President/CEO Care and Comfort Nursing, Laconia NH